We have compiled the most frequently asked questions below. If you can't find the answer to your question, feel free to send us an email at firstname.lastname@example.org or take a look at our YouTube channel.
This is spexor.
How are spexor and Bosch related?
In which countries is spexor available?
Is spexor compatible with Bosch Smart Home or systems like Alexa?
The spexor app – your remote control.
What is the SingleKey ID?
How can I tell if my alarm device is activated or deactivated?
It sometimes takes a long time until my alarm device is activated. Why is that?
Why does my device update not start immediately?
Update via WLAN does not work. Do I have another possibility?
Where can I see whether my spexor is connected to WLAN or not?
Where can I see if my spexor has an active mobile network connection?
Why doesn’t spexor find my WLAN?
What do the lights and the flashing mean?
Why is Bluetooth® not working?
Can I change the acoustic alarm of the push messages or make settings?
Can I change the acoustic alarm tone of the alarm device?
Why does spexor seem to sound the alarm only after a delay? Why does my push message arrive delayed?
How can I activate spexor monitoring with the PIN?
How does spexor use GPS? Why do I have to enter my location?
What is the difference between the app version and the device version?
Does the spexor app also work with an Apple Watch?
Can monitoring be activated and deactivated automatically?
Technology – there’s more to it than you think.
What do I have to pay attention to when the servers are being maintained?
How can one deactivate spexor without an app?
Is the alarm emitted by spexor always loud and visible? Can I make the acoustic alarm louder?
Where is my personal data stored?
Can the battery be replaced?
Why do I sometimes receive alarm messages when the sun shines intensely on my parked vehicle?
Is the alarm from spexor always loud in all cases?
Possible usage applications.
What are the minimum requirements for my smartphone?
Can I set up several devices in one residence?
Can I use spexor if I have a pet?
Where can I use spexor?
Can I use spexor in addition to other alarm systems?
Is spexor a certified alarm system?
Can spexor also be used in convertibles, tents, boats or with two-wheeled vehicles?
Indoor air quality.
What exactly does spexor measure?
How often does spexor measure air quality?
I have installed the air quality measurement feature in my spexor app; why don’t I see any air quality measurement?
What happens if the air quality exceeds or falls below the optimum range?
Why measure air quality?
How should a closed space be properly ventilated?
What are VOCs?
To what extent is CO₂ content taken into account?
How do VOCs get into the air?
Recommendations for rooms – air quality
What are the sources of volatile organic compounds?
Pollen and outdoor air quality.
Does spexor itself measure outdoor air quality and pollen levels?
How often are measurements taken?
Which pollutants are measured?
Which pollen types are displayed?
On what basis does spexor make recommendations?
Temperature and humidity.
Does spexor also notify me when it’s hot or freezing?
Why are no values for temperature or humidity available?
Burns, simulated by the user himself, e.g. by lighting paper or candles, do not trigger an alarm. Only drastic and abrupt changes in the ambient air caused by real fires trigger an alarm. spexor only notifies you if there is a real threat of danger.
Where do fire gases originate?
What is measured?
On what basis does spexor trigger an alarm?
What radius does the monitoring cover?
How quickly does spexor react?
When does the detection of the fire gases start after switching on the function?
How long does the battery last when several functions are used at the same time?
Is spexor a substitute for the smoke detector?
Does activating the fire gas feature affect the air quality sensor?
What battery life can I expect?
What factors influence spexor’s battery drain?
Does the ambient temperature affect the battery life?
What are the recommendations for the longest possible battery life?
Is spexor available in different colors?
How big is spexor?
How much does spexor weigh?
Is there a protective cover for spexor?
Is a mechanical mount available for home use (e.g., wall/ceiling mounting) or for vehicles?
Why does spexor use Micro-USB instead of USB-C?
Who do I contact in the event of a complaint?
Made in Germany. spexor is developed and produced in Germany to ensure sustainable production methods and guarantee the high-quality standards you expect from Bosch.