FAQ

We have summarized the most frequently asked questions below. If you can't find a suitable answer to your question, feel free to send us an e-mail: support-spexor@bosch.com

Availability

In which countries will spexor be available?

spexor will be sold in Germany first, but the product can also be used in the EU, e.g., when traveling. Sales will begin in other countries at a later date. Check our website for updates.

Possible usage applications

What are the minimum requirements for my smartphone?

It doesn’t matter how your smartphone is equipped or what kind of cell phone contract you have. spexor has its own mobile phone module that includes an eSIM card and can therefore be used wherever mobile phone reception is possible. That’s what makes it so flexible in use.

Can I set up several devices in one residence?

Yes, each alarm device can monitor a specific room or area (e.g. staircase and entrance hallway). The range of the sensors covers a radius of 5 m around the device – as long as no obstacles such as walls, high furniture, etc. interfere with the sensors.

Can I use spexor if I have a pet?

Pets such as cats or dogs can trigger the alarm. Of course it is not a problem if you can position spexor such a way that it does not detect your pet (e.g. in a closed room). We have already put pet recognition on our roadmap for up-coming product generations.

Where can I use spexor?

You can use spexor almost wherever you need it! For example, in a vehicle, at home, in the garden shed, garage or the mobile home. Logically, spexor can also safeguard what is important to you in many other places. It doesn’t matter whether it’s your hotel room or the vacation residence when you are traveling or the workshop or the bicycle shed – creativity knows no bounds here! The only criteria are that WiFi or mobile phone reception is available and that the monitored area is an indoor space.

Can I use spexor in addition to other alarm systems?

Yes, that will work. Bear in mind that spexor is always operated independently of any other alarm system installed, but it can always offer supplemental protection for your desired location. Please note: under no circumstances is spexor a replacement for a specialized, comprehensive, or permanently installed alarm system.

Is spexor a certified alarm system?

Please note that spexor, consisting of the App and the device is intended for use in your everyday environment only and is under no circumstances suitable for use in particularly critical areas. The devices, data backend and app have not been certified as in compliance with industry regulations or standards, in particular not in accordance with standard EN 50131.

Can I also use spexor when my car is parked on a duplex parking space?

Yes, that works. The accelerometer is active and although it senses the movement of the entire vehicle, an alarm is only triggered if other sensors, such as the motion sensor inside the vehicle, also notices a change.

Can spexor also be used in convertibles, tents, boats or with 2-wheelers?

spexor can only be used in enclosed spaces so that the sensors for noise, pressure and movement can react reliably to changes within the environment.

In principle, the device could also be used in enclosed spaces on boats, but it is not seawater-proof. A maritime version is already being considered.

Operation

How do I operate spexor?

Not only is it easy to operate the device but the app is also very simple to use. You set up your personal access code in just a few steps. Then you decide where you want to place your device and which alarm (loud or silent) you want to use. You can see all details at a glance in the overview. Just a tap of the finger and spexor starts monitoring. For even more convenience, you can also activate spexor without an app by simply double-tapping on the top of the housing.

Are there additional costs for data connection?

Please note that in order to use the spexor app, your mobile device has to have an existing data connection, WLAN or such a connection has to be established by using all functionalities.

The integrated eSIM card for mobile phone connection within the EU for your alarm device is free of charge for 12 months. Starting with the 13th month you can book this option for €11.99 per year in addition.

About spexor

How are spexor and Bosch related?

spexor is a corporate start-up at grow platform GmbH which is a Bosch-internal platform for corporate start-ups and is 100% owned by Bosch. New business areas that promote innovative ideas are developed here.

What is the Bosch ID?

The Bosch-ID is an authentication system of the Robert Bosch GmbH, which is used in many Bosch products or Bosch internet pages. In simple words: It is only used for login.

Your user name and password are managed securely. Many Bosch products and services already use the central Bosch ID and from now on you have the possibility to access it with only one login.

Smart Home

Is spexor compatible with Bosch Smart Home or systems like Alexa?

spexor already has Zigbee and our device should be compatible with other smart home systems like Bosch Smart Home, Home Connect, Alexa or Google by the end of 2021.

We intend to make this function available to all spexor users with a software update.

Physical components

Is spexor available in different colors?

spexor will also be available in different colors in the future. So you can choose exactly the alarm device that best suits your usage purpose and environment.

How big is spexor?

spexor is 12 cm (4.7 inches) high and has a diameter of 7 cm (2.75 inches) at its widest cross-section.

How much does spexor weigh?

spexor weighs just 320 g (11.2 ounces).

Is there a protective cover for spexor? Is it included or available separately?

At the moment we do not have protective covers in our portfolio, but we are already working on them.

Is a mechanical mount in vehicles or for wall mounting available?

We don`t have a mechanical fixture yet. However, it is being considered that future alarm devices can also be firmly mounted (from 2022).

Why does spexor use Micro-USB instead of USB-C?

A Micro-USB is more gentle on the battery and thus enables a longer operating time, whereas a USB-C also consumes power by itself.

Technology – there’s more to it than you think

Are additional functions planned?

At market launch of the product, spexor will already be able to detect burglaries as well as measure air quality. We are working on making the detection of further hazards a reality for you. Such additional functions should be available as future extensions. These functions are simply booked as in-app purchases.

Does spexor deactivate itself automatically when you come home?

No. To deactivate the alarm device, you need your smartphone or the 4-digit personal code that you have set in advance.

How can one deactivate spexor without a smartphone?

This is possible with a 4-digit numeric personal code which is entered on a keypad on the bottom of the alarm device. You can define the numerical personal code in the app as you like.

How does localization work with spexor?

We have a GPS module with an active antenna. In addition, we also use the address data you enter to specify the different locations.

How long does the spexor battery last?

spexor comes with a very powerful battery that can tolerate temperatures ranging from –10 °C to +60 °C. After you have charged it via the micro-USB port, spexor monitors your environment for several weeks – the actual duration of the battery’s charge depends on the ambient temperature, among other things. As soon as the battery needs recharging, spexor sends a message to you on your smartphone and you can control the battery status in the app.

What does the future of GSM (2G) look like?

GSM (2G) will be available in Germany for the next 5 years and currently offers the best area-wide network availability. The same applies to other EU countries.

Is the alarm from spexor always loud in all cases?

You decide how spexor reacts in case an alarm is triggered. The device itself can sound a loud alarm and possibly deter would-be intruders. Or it can remain silent and inform you discreetly. Likewise, after the alarm, you decide how to proceed. You can check out the situation yourself or, for example, ask neighbors and friends for help on-site where spexor was triggered. If the situation appears serious, inform the police.

Where is my personal data stored?

The data is stored and processed in Bosch’s own server landscape (back-end).

Is it possible to replace the battery in spexor?

The battery is not intended to be replaced. The battery quality is designed to support a sufficient charging capacity.